Terms of Service
Introduction
Welcome to Neurevo. These Terms of Service govern your use of our AI software development and integration services. By accessing our platform, you agree to comply with these terms and conditions designed to ensure transparent and responsible usage.
User Responsibilities
Our users must provide accurate information and uphold ethical standards when engaging with our AI solutions. You are responsible for maintaining the confidentiality of your account credentials and informing us of any unauthorized access.
Intellectual Property
All proprietary content, including algorithms, models, and documentation, remains the intellectual property of Neurevo. Users are granted limited licenses solely for the purpose of utilizing our services within the scope of these terms.
Service Usage
Neurevo's AI tools are intended to support business processes and decision-making. We reserve the right to modify, suspend, or terminate services temporarily or permanently, with or without notice, to maintain quality and security standards.
Data Privacy and Security
We handle user data with care, implementing measures to protect information confidentiality. Our privacy policy details how data is collected, used, and stored to comply with applicable regulations and best practices.
Liability Disclaimer
Neurevo provides its AI software as-is, and we do not guarantee error-free operation or uninterrupted service. Users acknowledge that AI systems may have limitations and should be used as support tools rather than sole decision-makers.
Limitation of Liability
In no event shall Neurevo be liable for damages arising from the use or inability to use our services, including indirect, incidental, or consequential damages, to the maximum extent permitted by law.
Termination
We reserve the right to terminate or suspend access for violations of these terms or for conduct that may harm our platform or reputation. Upon termination, all rights granted to the user shall cease immediately.
Governing Law
These Terms of Service are governed by Swiss law. Any disputes arising shall be resolved in the courts located in Hofstetten bei Brienz, Switzerland, ensuring consistency in legal interpretation.
Changes to Terms
Neurevo may update these terms periodically to reflect changes in legal requirements or service features. Continued use of our platform after modifications indicates acceptance of the revised terms.
Contact and Support
For questions regarding these Terms of Service or to report issues, users can contact us through official channels. We are committed to supporting responsible AI development and integration for business applications.
Final Notes
Neurevo emphasizes responsible AI deployment, transparency, and user accountability. Our terms aim to foster a secure environment where AI solutions can support innovative business strategies while respecting legal and ethical standards.
Terms of return
At Neurevo, we prioritize clarity and transparency in our return policies, especially given our focus on AI software development and integration. We understand that our clients depend on precise and effective solutions to enhance their business operations, which is why our terms of return are designed to support mutual understanding and fair procedures.
Returns are generally accepted within 30 days of purchase, provided that the software or service has not been extensively used or modified. Customers are encouraged to review their AI integration outcomes to ensure alignment with their expectations before initiating a return process.
To process a return, clients must submit a formal request via our dedicated support channel or email, detailing their reasons and providing relevant transaction details. Our team will review the request thoroughly and communicate the decision within 5 business days.
In cases where the software does not meet the functional specifications outlined at the point of sale, Neurevo may support a refund or exchange. However, partial refunds may be issued if only certain components of the service are affected, respecting the scope of the initial agreement.
It is important to note that customized AI solutions or tailored integrations may have specific terms for modifications or cancellations, which will be clearly communicated beforehand. These custom projects often involve unique timelines and resource commitments.
Neurevo reserves the right to deny a return if the product has been damaged due to misuse, hacking, or unauthorized modifications. Proper handling and adherence to usage instructions are expected to ensure eligibility for any return or refund.
Refunds, when approved, are processed using the original payment method, and may take up to 14 business days to reflect in the customer's account. We aim to ensure that our clients experience a seamless resolution process.
Regarding ongoing subscriptions or service agreements, cancellations can be made with prior notice, and refunds will be considered based on the remaining contract period and usage. We recommend reviewing the specific terms outlined in each service agreement.
While we strive for customer satisfaction, some limitations apply: refunds do not cover intangible benefits such as ongoing support or future updates, unless explicitly included in the initial agreement. Our team will clarify these conditions during the request process.
Finally, our policy aims to support our clients in achieving their AI goals responsibly and ethically, ensuring that all return procedures align with our commitment to quality, transparency, and professionalism.
For further assistance or detailed inquiries about our terms of return, please reach out through our support channels or consult the detailed contract terms provided at the point of service agreement.
Neurevo is dedicated to maintaining trust and integrity in all our business transactions, fostering long-term partnerships built on mutual understanding and respect for our clients' needs and expectations.